Customer Representative Officer / Counselling Associate

 • Prepare weekly review of all calls being made, maintain employee and visitor logs for reporting • Attend to walk in's to identify potential leads and help resolve existing client queries and complaints to ensure maximum customer satisfaction • Ensure appropriate housekeeping at floor to maintain productive ambience • Gather requirement from employees regarding ordering inventory for official purpose and supervise inventory stock level • Prepare lower staff duty schedules, leave plans and monitor their over time • Provide feedback to lower staff on their performance against expectations; guide, coach and counsel them for performance maximization • Provide office supplies (Stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best price for Alert • Assist counselling team with administration and customer support services • Schedule regular meetings with assigned clients • Maintain individual client files and logs and manage client communication for all counselling products including; undergraduate, graduate, MBA, school abroad, foundation, college road map student advisory program • Develop and maintain operational reports for the department • Support marketing, business development, executive and client data requests from Counselling department • Build and manage Dignosco counsellors’ network and key relationships with schools, colleges and universities, identifying business opportunities • Keep management informed by generating and analyzing reports, summarizing information and resolving queries • Coordinate with all Dignosco offices

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